Frequently Asked Questions (FAQ)
Sora Warehouse products use carefully selected domestic ingredients such as soybeans, salt, and wheat. For more details, please refer to the "Ingredients and Allergy Information" section on each product page.
Allergens vary by product. Please check the "Ingredients and Allergen Information" section on each product page for details. If you have any questions, please contact us.
It varies depending on the product, but it is generally between six months to one year from the date of manufacture. For details, please refer to the "Storage and Shelf Life" information on each product page.
Other products should be stored in a cool, dark place away from direct sunlight and high temperatures and humidity. After opening, we recommend storing them in the refrigerator. For more details, please refer to the "Storage and Expiration Date" information on each product page.
After opening, store in the refrigerator and use as soon as possible. Generally, we recommend using it within 2-3 months after opening. Storage conditions may vary, so please contact us if you have any questions.
Shipping is not included in the product price. It varies depending on the order amount and delivery address. You can confirm the details at checkout.
Free shipping is available for orders over 10,000 yen.
Orders are usually shipped within 3-7 business days. Delivery times vary depending on the destination. You can check the delivery status using your tracking number. Please note that there may be delays due to ingredient harvesting conditions and the fact that our products are handmade.
If you would like gift wrapping, please feel free to contact us via the inquiry page. It may be possible.
Currently, our subscription service is only available for Mugi Shizuku. For details on adding other products, please inquire.
If you experience a problem with the product, please report it via the inquiry page. We will respond accordingly.